1. The seller

Referred to below as VeloxEntry or we. VeloxEntry operates an event registration, ticketing, check-in and networking platform at veloxentry.com, kiosk.veloxentry.com and individual event subdomains such as event.veloxentry.com.

All contact details are also listed on the Contact page.

2. Who these terms apply to

Two different purchases happen on the platform. Different conditions apply to each, so the terms are split into two parts.

Sections 1, 2, 3 and 8–14 apply to both parts.

Definitions

When these terms become binding

Before confirming payment the buyer ticks a checkbox next to the statement “I have read and agree to the terms of purchase and the privacy policy”. The payment button stays inactive until the box is ticked. By ticking it the buyer confirms that the terms have been read and are binding on them.

Purchases can be made by a natural person aged 16 or over, or by an authorised representative of a legal entity. Attendees under 16 are registered by a parent or guardian.

3. Prices, currency and payment methods

3.1 Currency and prices

All prices on the Platform are shown, and all payments are made, in euro (EUR). No other currency is supported.

Whether value added tax is included in the price is stated next to the price, in the payment window and on the invoice. The final amount including all taxes is always shown in the last step before payment.

If a service fee is added to the ticket price, it is shown as a separate line before payment, not added later.

3.2 Payment platform

Payments are processed through the MakeCommerce.lt payment platform. The platform is operated by Maksekeskus AS Lithuanian branch, Konstitucijos pr. 21A, Vilnius LT-08105, Lithuania, registration number 307639352.

VeloxEntry does not see, process or store card numbers, expiry dates or CVV codes. That data is handled by Maksekeskus AS. The personal data transferred in order to complete a payment is described in the privacy policy.

3.3 Accepted payment methods

• Bank Link: Swedbank, SEB, Luminor.
• Payment initiation from Artea and Citadele online banking.
• Payment cards: Visa, Visa Electron, Mastercard, Maestro.
• Digital wallets: Apple Pay and Google Pay.
• Bank transfer against an issued invoice. Part B only, for VeloxEntry services to organisers.

The list of methods currently available is always shown in the payment window before the payment is confirmed. The list of payment methods may change, so the list shown in the payment window takes precedence over this one.

3.4 When a payment is considered complete

A payment is considered complete once VeloxEntry receives confirmation of a successful transaction from MakeCommerce. From that moment the order is fulfilled: the ticket is generated or the service starts.

If the payment fails, the order is not fulfilled and no ticket is issued. You can try again or choose another payment method. Unfinished payments are cancelled automatically after 30 minutes and reserved places are released back into sale.

If money has been debited but you have not received a confirmation within 30 minutes, write to info@veloxentry.com stating the time and amount of the payment. We check the transaction within 2 business days. If a double charge is found, the excess is refunded within 5 business days.

4. Part A. Event tickets and registration

4.1 Who contracts with whom

The name, company code and contact details of each Organiser are shown on the event page and in the ticket confirmation email. For questions about event content, programme changes or participation conditions, contact the Organiser directly.

4.2 How a purchase works

1. On the event page you select the ticket type and quantity. Each type shows the price, what it includes and the sales end date.
2. You fill in the registration form. Required fields are marked. The Organiser defines the fields, so they differ between events.
3. You review the order summary: ticket types, quantity, price, service fee if applicable, and the final amount.
4. You tick the box confirming that you agree to these terms and the privacy policy.
5. You press the payment button and are redirected to the MakeCommerce payment window, where you choose a payment method.
6. After payment you return to the event page and see the confirmation on screen.
7. You receive the order confirmation and the ticket with a QR code at the email address you provided.

Before payment, mistakes can be corrected by going back a step. After payment, corrections are made by writing to info@veloxentry.com.

4.3 Ticket delivery

Tickets are electronic. No physical goods are shipped and there is no delivery charge.

• The ticket with its QR code is sent by email within 15 minutes of payment confirmation.
• The same ticket is always available in the attendee account.
• If the email has not arrived, check your spam and promotions folders. If it is not there, write to us and we will resend the ticket free of charge.
• The printed name badge is produced at the venue, at a kiosk or at the registration desk, from the ticket QR code.

4.4 Ticket validity and use

• A ticket is valid for one admission to the event stated on it. The QR code is scanned once.
• Tickets are personal. Photo identification may be requested at the entrance if the Organiser has set that condition.
• Copying a ticket, publishing it or reselling it above the purchase price is prohibited. If the same QR code is found to be in circulation, the ticket is cancelled without compensation.
• An attendee can be replaced by another person. Send the request to info@veloxentry.com no later than 48 hours before the event. The change is free unless the Organiser has set otherwise.
• A damaged, lost or deleted ticket is restored free of charge, because it is stored in the system.

4.5 Free events

Where registration is free, no payment is made and these terms apply only as far as registration, data processing and attendance are concerned. A free registration can be cancelled at any time before the event starts, in your account or through the link in the confirmation email.

5. Ticket refunds

5.1 When we refund

5.2 When the attendee cancels

If the event takes place as advertised and the attendee decides not to come, the Organiser’s conditions apply. They are published on the event page next to the ticket types.

If the Organiser has not set separate conditions, the following applies:

• The amount paid is not refunded.
• The attendee can be replaced by another person up to 48 hours before the event. The change is free.

Not showing up without notice does not give a right to a refund.

5.3 How to request a refund

1. Write to info@veloxentry.com. Put “Refund” and the order number in the subject line.
2. State the order number, the event name, the buyer’s name and the reason for the request.
3. We reply within 5 business days. If a decision from the Organiser is needed, we tell you and give a time frame.
4. Once approved, the money is refunded through MakeCommerce using the same payment method, to the same account or card the payment came from. No other refund route is used.

It can take up to 5 business days from the refund being initiated until the money appears in your account. That period depends on your bank or card issuer, not on VeloxEntry.

We charge no refund fee. Partial refunds are possible where only some tickets in an order are returned.

6. Part B. VeloxEntry services for organisers

6.1 What we sell

We provide event registration and on-site services to organisers. Packages are built around the number of attendees.

Optional extras: an additional event day, an additional person on site, longer kiosk rental, a custom badge design, data migration from another system.

The current price list and what each band includes are published on the Pricing page. The price depends on the number of attendees, the number of event days and the location.

Every service is described in the quote: scope, quantities, price and deadlines. A quote is valid for 14 days from the date it is sent unless stated otherwise.

6.2 How an order works

1. Enquiry through the contact form or by email. We confirm the event date, venue, number of attendees and the modules needed.
2. We send a written quote with a fixed price and scope.
3. The Organiser accepts the quote by email or signs a service agreement. The order is concluded at that point.
4. We issue a proforma invoice, together with a MakeCommerce payment link or bank details for a transfer.
5. We prepare the event: the page, the form, the badge design, the check-in flow.
6. We deliver the services during the event.
7. After the event we issue the final invoice and the attendee report.

6.3 Payment terms

• For orders up to EUR 990 the full amount is paid in advance, within 5 business days of the invoice.
• For orders above EUR 990 a 50 % deposit is paid within 5 business days of the invoice, and the balance within 10 business days after the event.
• Work starts once the deposit is received. The event date is not reserved without it.
• Late payment carries interest of 0.02 % of the outstanding amount per day of delay.
• Variable items, such as the actual number of badges printed or travel kilometres, are settled in the final invoice at the rates given in the quote.

6.4 The data stays with the organiser

Attendee lists, contacts and event statistics belong to the Organiser. Export to CSV or XLSX is free and available at any time from the account, including after the engagement ends.

When an engagement ends we keep the data for 90 days so the Organiser can download it. After that it is deleted. Earlier deletion can be requested in writing.

7. Service cancellation and refunds

7.1 When the organiser cancels

Preparation starts as soon as the order is confirmed. Staff are booked, materials are ordered, kiosk logistics are planned and the badge design is produced. The amount refunded therefore depends on when we receive notice of cancellation.

Direct costs that are not refunded even in the first case: production of a custom badge design, printing materials already bought, non-refundable travel or accommodation bookings. We evidence them with documents.

7.2 Postponement

An event can be postponed once free of charge if we are notified no later than 14 days before the event, the new date falls within 6 months of the original one and we are available on that date. The deposit is carried over to the new date.

A second postponement, or a postponement with less than 14 days’ notice, is treated as a cancellation under the table in 7.1.

7.3 When we fail to deliver

If we fail to deliver an agreed service through our own fault, or deliver it in a materially defective way, we refund the full amount for the part not delivered within 14 days of the complaint being found justified. Where possible we first offer to correct the defect.

In this case the refund is made using the same method as the payment. Where payment was made by bank transfer, we refund to the same bank account.

7.4 Consumer right of withdrawal

Where services are ordered by a natural person for personal purposes rather than for business, that person has the right to withdraw from the contract within 14 days of concluding it, without giving a reason.

If such a person asked for the services to start before the 14 day period expired and confirmed that request, and later withdraws, they pay a proportionate amount for the work actually carried out up to the withdrawal.

This right does not apply to legal entities or to self-employed persons ordering services for their business.

8. Invoices

• Invoices are electronic and sent as PDF files to the email address given in the order.
• For ticket buyers an invoice is issued within 3 business days of payment, if billing details were provided at purchase.
• For organisers invoices are issued as set out in section 6.3.
• An error in billing details is corrected with a credit note and a new invoice, if reported within 30 days.
• We do not send paper invoices.

9. Complaints and disputes

9.1 Contacting us

Send complaints to info@veloxentry.com. State the order number, the event, what you consider to be wrong and what you are asking for.

We reply in writing within 14 days of receiving the complaint. If the matter concerns the content of the event or a decision by the Organiser, we forward the complaint to the Organiser and let you know.

9.2 Consumer disputes

If our answer does not satisfy you, as a consumer you may apply to the State Consumer Rights Protection Authority of Lithuania. Address: Vilniaus g. 25, LT-01402 Vilnius. Email: tarnyba@vvtat.lt. Website: vvtat.lrv.lt. Applications can also be submitted electronically through that website.

Applying to the authority is free of charge. The right to go to court remains in any event.

10. Liability

• We aim for uninterrupted availability of the Platform but do not guarantee it. Planned maintenance is announced in advance and is never carried out during events.
• We are not liable for losses caused by incorrect details supplied by the buyer, for example a wrong email address that prevented a ticket from arriving.
• We are not liable for failures of internet connections, banking systems or third party services outside our control.
• Neither party is liable for failure to perform caused by force majeure, as established under the laws of the Republic of Lithuania.
• Our liability towards an organiser does not exceed the amount that organiser paid for the event in question.
• The limitations in this section do not apply to the extent that mandatory consumer protection rules prohibit them.

11. Personal data

We process personal data in accordance with our privacy policy. It sets out what data we collect, on what basis, for how long we keep it and to whom we transfer it.

Personal data required to complete a payment is transferred to Maksekeskus AS. This is described in the payments section of the privacy policy.

Attendee data collected through an event form is processed by VeloxEntry as a data processor on the Organiser’s instructions. The Organiser is the controller of that data.

12. Intellectual property

The Platform software, design, texts, the VeloxEntry trade mark and logo belong to MB „Velox entry“. They may be used without written consent only to the extent necessary to receive the service.

Organiser logos, texts and photographs uploaded to an event page remain the property of the Organiser. The Organiser grants us the right to display them on the event page and in event related emails.

13. Changes to these terms

We may amend these terms. A new version is published on this page with its effective date and version number.

Orders already placed are governed by the version in force when the order was submitted. Existing organisers are notified of material changes by email at least 30 days in advance.

14. Governing law

These terms and all purchases are governed by the law of the Republic of Lithuania.

Disputes that cannot be settled by negotiation are resolved by the courts of the Republic of Lithuania at the seller’s registered address. This does not apply to consumers to the extent that it would restrict their right to bring proceedings at their place of residence.

MB „Velox entry“, company code 307622100, Islandijos g. 6, Vilnius, Lithuania. info@veloxentry.com. Version 2.0, 13 September 2026.